At Vedlume, customer satisfaction is important to us. We carefully inspect and securely pack every scented candle before shipping. However, if you face any issue with your order, please review our Returns & Exchanges Policy below.

Return Eligibility

You may request a return or exchange if:

• The product received is damaged or broken
• You received the wrong item
• The product is defective upon arrival

To be eligible for a return or exchange:

• The request must be made within 24–48 hours of delivery
• The product must be unused and in its original packaging
• Clear photos/videos of the product and packaging must be provided

Non-Returnable Items

For hygiene and safety reasons, the following items are not eligible for return:

• Used candles
• Burned or partially used products
• Products damaged due to misuse or improper handling
• Customized or personalized orders
• Sale or discounted items (unless damaged)

Exchange Policy

Eligible products may be exchanged for:

• The same product
• A replacement product of equal value (subject to availability)

Once your exchange request is approved, our team will guide you through the next steps.

Refund Policy

• Refunds are processed only after the returned product is received and inspected.
• Approved refunds will be credited to the original payment method within 5–7 business days.
• Shipping charges (if any) are non-refundable unless the issue was caused by our side.

Damaged or Incorrect Orders

If you receive a damaged, leaking, or incorrect product:

1. Contact us within 24 hours of delivery
2. Share your order number along with photos/videos
3. Our support team will review and provide a suitable resolution

Cancellation Policy

• Orders can only be cancelled before they are shipped.
• Once shipped, orders cannot be cancelled.

Return Shipping

• In case of damaged or incorrect products, return shipping costs may be covered by Vedlume.
• For any other approved returns, customers may be responsible for return shipping charges.

Contact Support

For returns, exchanges, or refund assistance, contact us at:

Brand: Vedlume
Email: support@vedlume.in
Website: vedlume.in