Welcome to Vedlume. We are committed to delivering your favorite scented candles safely and on time. Please read our shipping policy carefully to understand how we process and deliver orders.
Order Processing Time
- All orders are processed within 1–3 business days after confirmation.
- Orders placed on weekends or public holidays will be processed on the next working day.
- During festive seasons, sales, or high-demand periods, processing may take slightly longer.
Shipping Coverage
We currently ship across India.
For international shipping inquiries, please contact our support team before placing your order.
Estimated Delivery Time
Estimated delivery timelines may vary depending on your location:
| Location | Estimated Delivery Time |
|---|---|
| Metro Cities | 3–5 Business Days |
| Other Cities & Towns | 5–8 Business Days |
| Remote Areas | 7–10 Business Days |
Please note that delivery timelines are estimates and may occasionally be affected by courier delays, weather conditions, or unforeseen circumstances.
Shipping Charges
- Free Shipping may be available on selected orders or promotional campaigns.
- Standard shipping charges, if applicable, will be displayed during checkout before payment.
Order Tracking
Once your order is shipped, you will receive:
- A shipping confirmation email/SMS
- Tracking ID and courier details
You can use the tracking number to monitor your order status in real time.
Packaging Information
At Vedlume, we ensure all candles are packed securely to prevent damage during transit. Our packaging is designed to maintain product quality and safety.
Delayed or Lost Shipments
If your order is delayed beyond the expected delivery period or appears lost in transit, please contact our support team with your order details. We will coordinate with the courier partner to resolve the issue as quickly as possible.
Incorrect Address Information
Please ensure that your shipping address and contact details are accurate at the time of placing the order. Vedlume will not be responsible for delivery issues caused by incorrect or incomplete address details.
Damaged Package
If your package arrives damaged:
- Take clear photos of the package and product immediately.
- Contact us within 24 hours of delivery.
- Our team will review the issue and assist with a replacement or suitable resolution.
Contact Us
For shipping-related questions or support, please contact:
Brand: Vedlume
Email: support@vedlume.in
Website: vedlume.in